Gas stations today are very different from gas stations of earlier decades. Now, many are fully automated and have shops and or eateries attached to them or as part of the gas station. Therefore, the role of a gas station attendant can include many different functions. This article will examine in greater depth the basic duties of a gas station attendant.There are still a few states that require a gas station attendant to pump gas. The primary role of a gas station attendant is to provide care for customers and their vehicles. A gas station attendant sells fuel, automotive products and accessories, fuels, lubricants and provides small repairs to vehicles as well as clean and collect money.
Although a gas station attendant may also be a mechanic, this is not generally a requirement of the job. Gas station attendants are normally required to be able to perform basic maintenance on vehicles such as checking and replacing oil, replacing wipers and filling up fluid, changing spark plugs or charging a battery.
A gas station attendant job can include any or all of the following duties and responsibilities:
- Check and maintain fuel pumps to ensure they are functioning properly
- Pump gas and fill up gas tanks as requested
- Collect payment by credit card or cash and provide change as necessary
- Provide receipts
- Collect and properly dispose of trash and hazardous materials
- Wash windshields and check fluid levels
- Replace wiper blades if requested
- Check oil level and add or change oil as requested
- Charge or replace batteries
- Check and replace lights as requested
- Do brake adjustments or replacements
- Replace spark plugs
- Clean premises including floors and any bathrooms
- Verify age for the sale of liquor or cigarettes
- Operate car washes
- Count money and cash out at the end of a shift
- Prepare daily reports
- Sell food, travel items, alcohol, cigarettes and auto parts
- Operate price scanners
- Order stock
- Take Inventory on a regular basis
- Mark products with prices and shelve new products
- Report any suspicious activity on site to police or security
Educational and Physical Requirements
In order to be a gas station attendant at many of the major oil chains you must be 18 years of age, hold a high school diploma or have completed an equivalent combination of education such as a GED program. Most employers require a gas station attendant to be able to lift a minimum of 10 pounds, and applicants may be asked to successfully complete a math and or a cashier exam depending on the actual job responsibilities.
Perform Physical Activities
Activities may include climbing, bending, stooping, laying down under a vehicle to inspect it, standing, lifting and balancing material, walking. This job requires good upper and lower body strength and agility.
Arms and hands are used to move, install, position and manipulate various stocks and materials within the retail area or as part of servicing a vehicle.
Repairing and Maintaining Mechanical Equipment
Garage attendants need to service, test, adjust and make repairs to vehicles and devices that have moving parts and equipment that operate on both mechanical and electrical principles.
Activities include direct customer contact and communication to determine the customer need. Other communication activities may involve representing the company to the public, to other organizations, to government entities or other external groups in writing, or by phone.
Activities include servicing and repairing a customer’s vehicle, selling food and products, or serving customers in the store or in a store restaurant, cleaning and cashiering.
Equipment, Inventory and Reporting
Activities that fall under this category can include inspecting equipment to make sure it is functioning properly, ordering, pricing, stocking and inventorying products and materials, and daily reporting.
A gas station attendant needs to learn the basics of vehicle maintenance and repair and how to use basic automotive tools and equipment to make minor repairs or complete system maintenance on vehicles of all types.
This type of job demands people who are actively engaged in helping others. The person must be service minded and strive to provide the best possible customer care and experience.
Cashiering and many mechanical repairs require basic mathematical skills including addition, subtraction, multiplication and division to solve problems despite living in a digital age where many functions are now automated.
The following abilities are needed to successfully fulfill a role as a gas station attendant.
- Ability to do basic math quickly and accurately
- Ability to actively listen and understand information and ideas communicated orally and in writing
- Ability to clearly communicate information and ideas orally and in writing to others
- Ability to sense and recognize when a customer has a problem or if something is likely to become a problem.
- Ability to communicate what the problem is and how to fix it quickly and accurately.
- Ability to think on one’s feet and solve problems as they arise
- Ability to observe and record details at close range
- Dexterity and agility to move quickly and accurately to manipulate or assemble objects.
Knowledge and Experience
A gas station attendant needs to understand the basic processes and principles of providing outstanding customer care and service including how to assess problems and needs, how to deliver quality service and the ability to evaluate situations.
Sales and Marketing
Selling is a primary activity and attendants need a basic knowledge of the principles and methods for showcasing and promoting products and services including demonstrating products, marketing strategy, placing products, sales techniques including closing sales.